The Logic + Emotion blog shared a great example of a business response to a potentially huge mess in social media. Priceline has a custom issue that played itself out online… their timely response was perfect.
Online reputation management is a 24-hour opportunity for small business to do the right thing when troubles arise. You need to know, as a business owner, that someone is or will be talking about your company – good or bad. Being aware of what’s going on is important, so that you can appropriately respond.
Check out the great post here:
Priceline’s Rapid Response Prevents a Groundswell
Other resources you might find helpful @ Online Reputation Management
34 Online Reputation Management Tools
Online Reputation Management is Important for Small Business
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